Polestar started informing customers on Friday that they need to go their nearest service points to get the problem fixed.
If a customer experiences the problem the short-term solution is to exit the car, lock it and wait 10 minutes, then re-enter and re-start the car, the spokesman said. That, however, doesn’t repair the problem, he added.
In theory, such a problem could be fixed with an over-the-air update, however, Polestar will not offer this service until early 2021, the spokesman said.
The Sweden-based automaker started producing the China-made Tesla Model 3 rival this year with the aim of selling more than 50,000 annually within two to three years.
Swedish business daily newspaper Dagens Industri was first to report the problem.